This is a fascinating piece by Charles Duhigg (author of the excellent The Power of Habit) which outlines the steps Google took to understand what made some teams at the company effective, while other teams–though composed of very intelligent members–tended to underperform. The code name for the internal project at Google was Project Aristotle:
Five years ago, Google — one of the most public proselytizers of how studying workers can transform productivity — became focused on building the perfect team. In the last decade, the tech giant has spent untold millions of dollars measuring nearly every aspect of its employees’ lives. Google’s People Operations department has scrutinized everything from how frequently particular people eat together (the most productive employees tend to build larger networks by rotating dining companions) to which traits the best managers share (unsurprisingly, good communication and avoiding micromanaging is critical; more shocking, this was news to many Google managers).
Project Aristotle’s researchers began by reviewing a half-century of academic studies looking at how teams worked. Were the best teams made up of people with similar interests? Or did it matter more whether everyone was motivated by the same kinds of rewards? Based on those studies, the researchers scrutinized the composition of groups inside Google: How often did teammates socialize outside the office? Did they have the same hobbies? Were their educational backgrounds similar? Was it better for all teammates to be outgoing or for all of them to be shy? They drew diagrams showing which teams had overlapping memberships and which groups had exceeded their departments’ goals. They studied how long teams stuck together and if gender balance seemed to have an impact on a team’s success.
It’s worth reading the piece in its entirety, but it comes down to the fact that teams where individuals have a chance to speak their minds, engage in mild chit-chat, and share their personal stories and vulnerabilities end up as more cohesive, stronger performing teams compared to the ones that simply get down to business and attempt to get work done.
From the concluding portion of the piece:
Project Aristotle is a reminder that when companies try to optimize everything, it’s sometimes easy to forget that success is often built on experiences — like emotional interactions and complicated conversations and discussions of who we want to be and how our teammates make us feel — that can’t really be optimized.
What Project Aristotle has taught people within Google is that no one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.
From my own personal experience, I can relate to the findings. I’ve tended to perform better in work groups where the managers or my colleagues tended to take an interest in my personal life, either by asking questions or offering advice.
One thought on “The Elements of Effective Teamwork: A Google Experiment”
Excellent review of a very important study. It emphasizes the point that feelings and emotions and getting beyond the auto-pilot responses of “Hi, how are you, fine thank you…” are key to effective communication and teamwork. This quote below makes a lot of sense in the same context.
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. ” Maya Angelou